Website Support
Have you forgotten how to edit your website or maybe something you’ve added to your site isn’t working. We can help.
You can find answers to many support questions by looking for in our list of General FAQ’s. We have answered the most common questions we get asked about managing your own website. Or choose your website type from the buttons above to find more in depth information.
Of course if you can’t find what you’re looking for the friendly team at Web Wizards are happy to answer your support questions – we can guide you through editing your WordsPress website, it’s all a part of hosting your site with Web Wizards.
General Support Questions
What support is included in the website hosting?
If you have your website hosted on Web Wizards server we will assist you with the following –
- If you have had your website built by Web Wizards we offer one hours training on editing your website.
- When you are editing your website eg adding a new image or changing text, then you can call or email us and we can talk you through how to edit and manage it.
- If you have your emails hosted with us we can help set up new emails for you, change passwords, and help troubleshoot some of your email issues if related to our hosting and your email setup.
- We offer more comprehensive maintenance plans or support on an hourly basis if you need more help.
What are your web maintenance packages for?
We always recommend keeping your website maintained for security and ensuring it is kept up to date and monitored for any potential issues. We liken a website to a car, if you don’t maintain it things can start to go wrong.
We offer packages depending on what type of website you have, for example an Ecommerce website often has a lot more moving parts and plugins and interactions with customers so we recommend more regular maintenance.
The sort of tasks we can include in your maintenance is –
- Plugin updates
- Theme file updates
- Update WordPress
- Security checks
- Image optimisation
- Performance checks
- Broken link monitoring
- Spam comment removal
Who is the best person to speak to regarding ....?
Here are our team members and their roles –
Neville – Manager & Sales, SEO & Adwords and any tricky requests.
Joy – Client Liaison, Content Writing, Website Content and any general questions you might have.
Bruno – Website Developer/Builder, Coding, Content Addition
Jesse – Email Support, General Support
Shalona – Graphic Designer, Web Designer, Social Media
Mandie – Accounts
Call and ask for any of us on 9350 9392
How often should WordPress and the plugins be updated?
We recommend updating them regularly. This ensures security and compatibility, but it’s always best to back up your site first. We suggest contacting us to perform these tasks for you.
How do I log into my WordPress website?
Your login should look similar to this; www.mywebsite.com.au/webwizards-login-screen or www.mywebsite.com.au/wp-admin
This takes you to your login screen where you need to enter your username and password.
If you forget your password, click “Lost your password?” to reset it.
If you foregt your username please call us.
Can more than 1 person have a login to my website?
I’ve lost my password
Or you can contact us and we will reset it for you.
What happens if I accidentally break something?
Don’t worry—it happens! Contact us, and we’ll help fix it.
- If your website is hosted by us and the error was caused by our code we will restore the website free of charge.
- If you or someone doing work on your behalf inadvertently caused the error we can restore a backup or fix the error at our standard hourly rate.
- If the error is with a third party plugin we can investigate what is causing the plugin error and fix the problem at our standard hourly rate. This may also require a new plugin licence or replacement plugin which will be charged for.
What should I do if my website gets hacked?
If you suspect a hack:
- Don’t panic!
- Contact us immediately for support.
- We’ll scan your site, remove malware, and restore it from a backup if necessary.
Got Questions?
talk to us or contact us.
Please fill out this and we will get back to you shortly.
Otherwise, you can also contact our support team on (08) 9350 9392 or send us an email at [email protected]